Returns Policy

You’re Right of Cancellation

Should you receive your purchase and decide that you no longer require the goods for whatever reason, they can be returned within 14 days of your receipt of the goods. To return the goods, please contact the Vytronix customer support team via email, one of our dedicated customer service representatives will assist and advise on how to return the item.

Vytronix will cover the cost of returning the goods in the UK only. You will receive a full refund of the price of the goods (including the costs of delivering the goods to you) within 30 days of you notifying Vytronix Ltd that you no longer require the goods.

You must take reasonable care to ensure the goods are not damaged until they are returned to Vytronix Ltd. Using the goods before returning them within the allotted 14-day period does not constitute taking reasonable care of them. If you use the goods before returning them to us, you will be responsible for the costs of us reconditioning those goods. Vytronix Ltd may offset the cost of refurbishing the goods against the sums that you have paid for the goods, including any applicable VAT payable, if the goods are used prior to being returned under this clause. This does not affect your statutory rights.

Faulty Goods

Vytronix Ltd is committed to ensuring that all products are to the highest standard. All our electrical appliances have a 2 year guarantee from the date of delivery should you experience a problem within this period please contact our customer care team via email support@vytronix.com where one of our customer care team will try to solve your problem.

If your issue requires an engineers inspection, you will be provided with details of how to return the product. Once our Service Centre has received your faulty item, it will be tested, and the fault/problem identified. Upon identification of this, we will repair the fault. If the fault cannot be identified, we will contact you and offer you a replacement or full refund.

In certain cases, Vytronix Ltd may not be able to provide the goods, or carry out some of its other duties under contract, because of something that is beyond Vytronix reasonable control. This could include war, an act of terrorism, widespread goods, fuel or power shortages, fire, flood, severe weather, other natural disasters, equipment failure or an accident that is not Vytronix fault. If this happens then Vytronix Ltd will not be responsible for so long as the effects of the event continue for any failure to provide the goods. Vytronix Ltd will continue to try to provide the goods as soon as possible despite any such events.